If a hotel desk person is avoiding, ignoring, or shunning you, it could be a form of discriminatory treatment, especially if it is based on race, disability, gender identity, or other protected characteristics under the Unruh Civil Rights Act2. Here’s what you can do: Document the Behavior – Take note of the time, date, and details of the interaction. Request Assistance – Politely ask for clarification or speak to a manager. File a Complaint – You can report the issue to the California Department of Fair Employment and Housing (DFEH). Consider Legal Action – If discrimination is involved, you may be entitled to statutory damages of at least $4,000 per violation.